As outlined in our Shipping Policy, Dainty Jewell’s is not responsible for any shipping errors made by the postal service, or for orders that are lost or stolen during transit. Once your order has left our facility, it is out of our control, and unfortunately, we are unable to offer refunds or replacements for items that do not reach you.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Please know that we have taken every measure to ensure your order was shipped promptly and securely.