Return Info

  • 01. What is your return policy?

    Non-Returnable Items Promotional Sales: All promotional sales are final. No returns, exchanges, store credits, or refunds will be accepted for these items. Gift Certificates: Non-refundable. Layering Shorts: For hygiene reasons, our layering shorts are final sale and cannot be returned or exchan...

  • 02. I have an item to return; how long does it take to be processed?

    To expedite your return, please log into your customer account, navigate to the "Orders" tab, and select "Return Items." We encourage you to use the pre-paid return label included with your order for convenience and discounted rates. Refunds or store credits will be issued only once Dainty Jewel...

  • 03. Where do I send my returns?

    Dainty Jewell’s Returns Dept. Add: 3009 Blue Mountain Dr. La Grande, OR 97850

  • 04. May I request a return label?

    Absolutely! We are pleased to offer pre-paid return labels for our customers. All orders will include a return label. If you happen to lose the label, please feel free to contact our customer care team, and we’ll be happy to provide a replacement.

  • 05. I believe my item is too big/small and is mislabeled, what do I do?

    Factory mislabeling is extremely rare. To verify if your item has been mislabeled, we will need to receive the item in order to investigate and measure it according to our product specifications. Please contact our returns department within the timeframe outlined in our return policy and send the...

  • 06. I purchased an item during a special promotion, am I able to return this item?

    Yes, you may return an item as long as it meets the criteria outlined in our return policy and falls within the specified return time frame. However, if the item is marked as "ALL SALES FINAL" in the product description, it cannot be returned, as it is a final sale—no exceptions. Items purchased...

  • 07. I purchased an item that was in the Last Chance area, may I return that item?

    Unfortunately, all items in the Last Chance section are final sale and are not eligible for returns, size exchanges, or refunds. All sales are final—no exceptions. Thank you for your understanding.

  • 08. My item is damaged, how do I proceed?

    Please ensure that you inspect your items as soon as you receive them. While we conduct thorough quality checks to minimize the chance of damage, if you believe you have received a damaged item, please contact us within 3 business days of receipt. We are unable to accommodate any requests or modi...